Privacy Policy

1. Information We Collect

Personal Information

When you create an account, we collect:

• Name and email address
• Phone number (optional)
• Age and gender (optional)
• Location (city/state)
• Preferred language
• Account type (patient/student)

Health Information

With your consent, we may collect:

• Symptoms and health concerns you report
• Health metrics you track (BMI, blood pressure, etc.)
• Medical history information you provide
• Medication reminders and schedules
• Chat conversations with our AI assistant

2. How We Use Your Information

We use your information to:

• Provide personalized AI medical assistance
• Track your health metrics and provide insights
• Send medication reminders and health notifications
• Improve our AI models and service quality
• Provide customer support
• Ensure platform security and prevent fraud

3. Data Security

We implement robust security measures:

• End-to-end encryption for all sensitive data
• Secure HTTPS connections for all communications
• Regular security audits and updates
• Access controls and authentication systems
• Secure cloud infrastructure with backup systems

4. Data Sharing and Disclosure

We do NOT share your personal health information with:

• Healthcare providers (unless you explicitly request)
• Insurance companies
• Employers
• Marketing companies
• Government agencies (except as required by law)

We may share anonymized, aggregated data for research purposes to improve healthcare technology, but this data cannot be traced back to individual users.

5. Your Rights and Choices

You have the right to:

• Access all your personal data we have stored
• Update or correct your information anytime
• Delete your account and all associated data
• Export your data in a portable format
• Opt-out of non-essential communications
• Request clarification about our data practices

6. Cookies and Tracking

We use essential cookies to maintain your session and provide core functionality. We do not use tracking cookies for advertising purposes. You can control cookie settings in your browser.

7. Third-Party Services

We use trusted third-party services for:

• Authentication (Google OAuth)
• Database hosting (secure cloud providers)
• AI processing (with data encryption)
• Email communications

All third-party services are bound by strict data protection agreements and cannot access your personal health information.

8. Data Retention

We retain your data only as long as necessary to provide our services. You can delete your account anytime, which will permanently remove all your data from our systems within 30 days.

9. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. International Data Transfers

Your data is primarily stored in secure servers located in India. If data needs to be transferred internationally, we ensure appropriate safeguards are in place.

11. Changes to Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes via email or through our platform. Your continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@arogya-sahayak.com or through our contact page.